Published work
The published work below includes a programmatic series of field studies conducted over a number of years in which we have sought to extend the generality of OBM techniques to a variety of novel work and performance settings, including some on our own campus. We have been able to show that these methods worked, and we have discovered new insights about how they could be applied to improve worker effectiveness and company success.
Crowell, C. R. and Anderson, D. C. (1982). The scientific and methodological basis of a systematic approach to human behavior management. Journal of Organizational Behavior Management, 4, 1-32.
Anderson, D. C., Crowell, C. R., Sponsel, S. S., Clark, M. & Brence, J. (1982). Behavior management in the public accommodations industry: A three-project demonstration. Journal of Organizational Behavior Management, 4, 33-66.
Anderson, D. C., Crowell, C. R., Sucec, J. & Gilligan, K. D. (1982). Behavior management in a real estate brokerage: Getting agents to sell more. Journal of Organizational Behavior Management, 4, 67-95.
Wikoff, M. B., Crowell, C. R. & Anderson, D. C. (1982). Behavior management in manufacturing: Increasing work efficiency. Journal of Organizational Behavior Management, 4, 97-128.
Crowell, C. R. & Anderson, D. C. (1982). Systematic behavior management: General program considerations. Journal of Organizational Behavior Management, 4, 129-163.
Anderson, D. C., Crowell, C. R., Wikoff, M., & Sergio, J. (1983). On getting people to do what they could and should be doing. Proceedings: The 1983 SPC/IREAPS technical symposium, 10, 680-719.
Anderson, D. C., Crowell, C. R., Doman, M. & Howard, G. (1988). A systematic analysis of feedback, goal-setting, and work-contingent praise as applied to a university hockey team. Journal of Applied Psychology, 73, 87-95.
Crowell, C. R., Anderson, D. C., Abel, D., & Sergio, J. (1988). Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers. Journal of Applied Behavior Analysis, 21, 65-71.
Anderson, D. C., Crowell, C. R., Hantula, D., & Siroky, L. (1988). Using task clarification and individual performance posting to increase cleaning in a student-run university bar. Journal of Organizational Behavior Management, 2, 73-90.
Crowell, C. R., & Anderson, D. C. (1991). Behavior management in a book bindery: Can OBM work against the odds? Proceedings of the Association of Management, 29, 55-60.
Anderson, D. C., & Crowell, C. R. (2003). The Sacred and the secular in OBM. OBM Network News, 17, 4-7.
Crowell, C. R., & Anderson, D. C. (2005). On reinventing OBM: Comments on Geller’s proposals for change. Journal of Organizational Behavior Management, 24(1/2), 27-53.
Crowell, C. R. (2005). Beyond positive reinforcement: OBM as a humanizing approach to management practices. Journal of Organizational Behavior Management, 24(1/2), 195-202.
Crowell, C. R. (2007). Of rats and humans: a 35-year odyssey in OBM from the laboratory to the real world. Journal of Organizational Behavior Management, 27(2), 37-64
Crowell, C. R., Hantula, D. A., & McArthur, K. (2011). From job analysis to performance management: A synergistic rapprochement to organizational effectiveness. Invited submission for a special issue of Journal of Organizational Behavior Management, 31, 316-332.
Crowell, C. R. (2012). What does JOBM want to be when it grows up? Journal of Organizational Behavior Management, 32(2), 127-130.